Can I Estimate the Total Volume?

Yes, you can resquest a quote and book your shipment using estimated total volume in m3. If your shipment has different-sized items, simply repeat the formula for each size and add up the volumes.However, all items are weighed and measured during transit. If your shipment exceeds the purchased volume allowance, you'll receive a notification of the additional cost, charged at the standard rate for the higher volume, not at a penalty rate.

Note that if your estimate is larger than the actual volume during transit, you will not receive a refund for the overpayment. Always aim for accurate estimates to avoid extra charges.

What is the Difference Between Actual Weight and and Volumetric Weight?

In airfreight, shipments are assessed based on actual weight (the weight on the scale) and volumetric weight (the space a shipment occupies). The freight charge is determined by the greater of the two.

For example, if you are shipping a bag that weighs 40 kg and measures 50 cm x 100 cm (width) x 100 cm (height), its volumetric weight is: 50 x 100 x 100 / 6,000 = 83.3 kg. Since 83.3 kg is greater than the actual weight of 40 kg, the freight rate will be based on 83.3 kg

How the cost of your shipment is calculated?

Generally, the cost of your shipment is calculated based on the following factors: What does the shipment consist of? (the commodity). Where is it going? (the origin, destination and distance). How soon do you want it to get to the destination? (transit time). How heavy is the shipment? (the weight). How much space does the shipment occupy? (the volume)

Are There Any Extra Costs?

Our pricing excludes customs clearance charges at the destination, which will be your responsibility. If you select our Airport-to-Airport service, please also account for airline handling fees at the destination, as these vary depending on the carrier and country. Be sure to budget accordingly to avoid unexpected expenses.

What Payment Methods Do You Accept?

We accept payments in US dollars and Canadian dollars. You can pay using Visa, MasterCard, or debit cards. Additionally, bank transfers are available as a payment method upon request. Please note that we do not accept payments via PayPal or cash.

Are There Any Items I Cannot Send?

We prohibit the shipment of dangerous goods, valuables, and perishables as unaccompanied baggage. For a comprehensive list of restricted and prohibited items, please refer to our "Restricted Items" page.

How Far in Advance Can I Schedule a Shipment?

You can schedule a shipment up to 60 days in advance. Once your shipment is scheduled, you'll be able to print your shipping label right away for added convenience.

Can I Ship My Luggage to Different Destinations?

Yes. To ship your luggage to multiple destinations, you'll need to create two separate one-way shipments rather than a single round-trip shipment. This allows you to customize your shipping plan for each leg of your journey.

Can I Book My Order One Day Before Arrival at My Destination?

Yes, we offer Next Day Air shipments, which may include specific delivery commitment times depending on the zip code and location. If you require your luggage to arrive by a specific time using Next Day Air service, please reach out to our customer support team for assistance in arranging your shipment.

What Documents Do I Need to Provide?

Once you accept our quote, we will send you all the necessary information for your shipment, including any required customs forms for your destination.

The specific documents needed may vary depending on your shipping origin and destination. Our team is always available to assist you and answer any questions you may have.

Can I Make Changes to My Booking?

If you need to make changes to your booking, please contact us, and we will do our best to accommodate your request, depending on the progress of your shipment. Please note that if the shipment's weight or dimensions exceed what was initially advised, this will result in additional costs. We will make every effort to inform you of any changes or charges before your baggage is shipped.

What Is Your Cancellation Policy?

You can cancel your shipment free of charge before it has been picked up by MIPKT or handed over to one of our agents. Once the shipment is in our care, a small cancellation fee may apply to cover any incurred costs. If the shipment has already departed from the origin point, cancellation is no longer possible and return fees will apply.

Can I Have My Luggage Picked Up?

Yes, absolutely! You can either drop off your luggage at a local carrier store, or we can arrange a convenient pickup from your private residence, rental home, or resort. Let us know your preference, and we'll handle the rest.

Will I Be Notified When My Luggage Has Been Picked Up?

es. Once the carrier picks up your luggage, you'll receive an email notification confirming the pickup. This ensures you're kept informed every step of the way.

Who Will Be Picking Up My Luggage?

Your luggage will be collected by one of our trusted logistics providers. The specific carrier assigned to your shipment will be clearly indicated on your shipping label.

Do I Have to Be Home on My Pick-Up Date?

No, you don't need to be home, but your luggage must be easily accessible for the carrier driver to pick up. Ideal locations include your front porch, garage area, or another visible and accessible spot.

Do You Offer Weekend Collection or Delivery?

Weekend collection and delivery services are not available for all origins and destinations, and additional fees may apply. We will confirm availability and any associated costs at the time of booking.

Is My Shipment Insured?

MIPKT partners with reputable airlines, agents, and courier companies, making loss or damage rare. However, unless you've opted for additional insurance, claims are subject to the Warsaw Convention, which limits airline liability to $20.00 per kilogram of your shipment's gross weight. This coverage applies only from the time the shipment is handed to the airline until it is collected by you, an agent, or the delivery company.

Note that certain damages, such as broken wheels, lost pull straps, oversized bag damage, or luggage handle issues, are excluded from liability coverage. For full protection, consider purchasing additional insurance.

How Much Insurance Do I Need?

MIPKT recommends choosing an insurance amount that reflects the total estimated value of your luggage, including both the contents and the suitcase or bag itself. Insurance covers complete loss or physical damage to your shipment during transit.

However, for items not shipped in a box, the outer casing (e.g., suitcase or duffel bag) is considered the shipping container and is not covered by insurance. Select coverage that aligns with the full value of your items for optimal protection.

How Can I Track My Luggage While in Transit?

After placing your order, you'll receive a confirmation email containing your itinerary, shipping label(s), and a Tracking ID for each shipment. Simply click the Tracking ID link in the email to access your order, where you'll find the most up-to-date tracking information and details. If you need assistance tracking your shipment or have questions about its status, our customer support team is available to help.

What Duties or Taxes Do I Have to Pay?

The duties and taxes you'll need to pay depend on whether you're shipping used or new goods, as well as the regulations of the destination country. Typically, personal effects that you've owned for more than 6-12 months are duty-free. However, it's important to verify the specific rules and requirements of the country you're shipping to, as these can vary significantly. For more information for customs duties and excise on the goods you're shipping, please refer to our "Customs & Excise Links" page.

How Long Will My Shipment Take to Arrive?

Transit time depends on several factors, including the destination, airline capacity, flight schedules, and customs clearance.

On high-frequency routes, such as London to New York, your baggage may fly on an afternoon departure and be delivered to your home or hotel by the next morning.

At the time of booking, our team will provide an estimated transit time based on your specific shipment details.

How Do I Know When My Goods Have Arrived?

At the time of booking, we will inform you whether the destination agent or MIPKT will contact you once your shipment arrives and clears customs. For airlines offering Track & Trace, we will provide you with the tracking link along with your reference or Airway Bill Number, allowing you to monitor your shipment's status easily.

Should I Contact the Hotel My Luggage Is Being Shipped To?

Yes. Before placing your order, we recommend contacting the destination location to inform them about your shipment and your expected arrival date. This ensures a smooth delivery process and avoids any potential issues.

Does MIPKT Guarantee Delivery on International Shipments?

We make every effort to ensure the on-time delivery of international shipments. However, factors such as customs clearance and carrier-related issues, including the legibility of customs forms, may affect delivery times and are beyond our control.

Our international logistics specialists are dedicated to assisting in navigating customs processes both domestically and abroad to help facilitate a smooth delivery experience.

Does MIPKT Guarantee Delivery on Domestic Shipments?

We guarantee all domestic deliveries will be completed by the end of the day, with no signature required. If you have special requests or instructions for the driver, please contact our customer support team or email us at support@mipkt.com. We'll ensure both you and the carrier have the necessary information for a smooth delivery.